Strategic Social CRM
Social CRM is becoming increasingly complex as more social media sites are born. We’ve compiled a quick checklist to help develop your Social CRM strategy.
Conversation Control: Improve Online Customer Reviews!
Top sites such as Yelp, TripAdvisor and Amazon all fall under a continuously growing and shifting segment of “Review Forums.” These Review Forums are extensive, and it is inarguable that they have the greatest impact on consumer purchasing.
